Refunds & Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we regret that we cannot offer you a full refund or exchange.

To be eligible for a return, your artistic candle must be unused, in the same condition as when you received it, and in its original packaging.

Non-Returnable Items

Please note that due to the nature of our handcrafted artistic candles, we are unable to accept returns for:

  • Candles that have been used or partially burned.
  • Customized or personalized designs.

This policy ensures the quality and safety of our products for all customers.

To Complete Your Return

We require a receipt or proof of purchase to process your return. Please do not send your item back to the artisan or manufacturer.

Partial Refunds

In certain cases, partial refunds may be issued for:

  • Artistic candles with obvious signs of use.
  • Items returned without original packaging or that are damaged due to reasons not caused by our error.
  • Returns initiated after the 30-day period.

Refunds

Once we receive and inspect your returned candle, you will be notified via email regarding the status of your refund:

  • If approved, the refund will be processed, and the amount will be credited to your original payment method within a few business days.

Late or Missing Refunds

If you have not received your refund yet, please:

  1. Double-check your bank account.
  2. Contact your credit card provider, as processing times may vary.
  3. Reach out to your bank for further updates.

If you have completed these steps and still have not received your refund, contact us at .

Exchanges

We only replace artistic candles if they arrive defective or damaged. If you need an exchange, email us at and send your item to: .

Gifts

If the candle was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be emailed to you.

If the gift wasn’t shipped directly to you, the refund will be issued to the original purchaser.

Shipping Returns

To return your artistic candle, please mail it to: .

Important Notes:

  • You are responsible for covering the return shipping costs. These costs are non-refundable.
  • If you receive a refund, the return shipping cost will be deducted from the refund amount.
  • For high-value items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.

Need Help?

If you have questions or require further assistance regarding refunds or returns, please contact us at .

Thank you for choosing , where every artistic candle is a masterpiece crafted to illuminate your space with elegance and creativity. 🕯✨